Customer Guarantee:

We promise to always try to present to our shoppers chakra tools made by energy aware manufacturers who offer hand-crafted, chemical free or environmentally sensitive products that are made with the purest and highest quality ingredients. Due to the manufacturing changes or improvements, packaging of products may vary from those pictured or described on our website. We strive to provide the best customer service possible and to make any product modification better.

All orders are non-returnable and non-exchangeable. However, if you are not satisfied with your order for some reason, please inform our customer service team via email. We are interested in your satisfaction and comments.

If your order was damaged in shipping, claims are filed directly with the shipper. Please keep the original shipping container and all the contents including shipping material for the claim adjuster. If your package is lost or damaged or you have received defective merchandise, please contact our service department by email at info@chakracompany.com (include reference to your invoice number).

Payment and Shipping Procedures:
We gladly accept payment by Visa or Mastercard.

USA: All US orders will be processed in US dollars, shipped by Post at a flat fee of $9.00, and are tax exempt and duty free (no additional charges).

Canada: All Canadian orders will be processed in Canadian dollars, shipped by Canada Post at a flat fee of $9.00. Applicable taxes will be charged (GST on all orders except HST in certain provinces, and PST will be included on orders in BC).

Other Countries: All international orders will be processed in US currency (your credit card company will convert the transaction to your own currency) and charged an additional shipping fee on top of the standard flat fee of $9.00. Additional charges will vary and an email confirmation of exact shipping costs will be emailed to you prior to shipping.

Note: We encourage all North American customers to take advantage of our free shipping offer on all orders over $150!

If you prefer to order by phone please call our order desk line at (888) 712-0438. Speciality services such as gift certificates, gift wrapping services, etc. are available upon phone request.